Refund policy

Return & Exchange Policy

We want you to love your RepTheGlobe gear. If for any reason you’re not satisfied with your purchase, we’re here to help.

You have 14 days from the day you receive your order to request a return.

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Eligibility

To be eligible for a return, your item must be:

• Unworn and unused

• In the same condition that you received it

• With all original tags attached

• In its original packaging

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How to Start a Return

To start the return process, email us at RepTheGlobe@gmail.com with your order number and reason for return. Once your return is approved, you’ll receive detailed instructions, including the return shipping address.

Items sent back without first requesting a return will not be accepted.

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Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at RepTheGlobe@gmail.com with your order number and a detailed description of the issue.

Describe the issue in detail and, if relevant, upload photos. To avoid delays, please include clear images with your initial report. For faster resolution, ensure your photos follow our guidelines below.

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Photo Submission Guidelines

To help us resolve your issue quickly and effectively, it’s important to submit clear and accurate photos when reporting a problem with your order. This helps avoid follow-up requests for additional photos and speeds up the process.

Here are the types of photos we need, depending on the issue:

• Print placement issues: Lay the product flat and take a photo showing the entire product, with the print placement clearly visible.

• Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.

• Damaged products or defects (holes, stains, cracks, etc.): Include a photo of the damaged area along with part of the product’s design to identify the item.

• Orders with multiple identical products in different sizes: Include photos that show the size tags along with the affected products.

• Incorrect product received: Include a photo of the product and the packing slip visible in the same image.

• Size discrepancies:

• If the size tag shows a different size than ordered, include a photo showing the size tag clearly.

• If the size tag is correct but the dimensions are off, include photos with a measuring tool following the Size Guide instructions on the